Old Family Portrait

Incline Software
Returns Policy

Your satisfaction is important to us. It is the goal of Incline Software, LC, to provide quality products and support of those products to assit you in storing, documenting, and presenting your family history/genealogical data.

We make Ancestral Quest available in two variations:

  1. The Ancestral Quest Basics program contains basic standard tools for storing your family history data and is available free of charge.
  2. The full Ancestral Quest program has even more features, capabilities, and reports, and requires a Registration Key that you must purchase.

It is our hope that customers will initially use the free version for a while to get to know the program. This should allow them time to try the various Basic features, and to see if they like it. Once they find that they do like the program and would like to have access to the premium features, we hope they will then purchase a Registration Key so they can run the full program.

We want to be sure that our customers are satisfied with their purchase and will refund the purchase price if our program does not meet their needs. Our policy is that, within 30 days of your purchase, if you find that the program does not meet your needs, you can request a refund. We will provide a refund of your purchase price for the program (less any shipping and handling charges, if applicable). Your request for a refund should be submitted, in writing, to our e-mail address, aqsales@ancquest.com, as found on our contact page.

To complete the refund process, you will need to perform the appropriate following tasks:

  1. Within the AQ program, please go to Help > Register Ancestral Quest, and then, in the box where the Registration Key appears, delete those letters/numbers, and type in the word Basics, then click Save and Continue. In the message window that appears, click Yes. This will remove the registration key from the program and change it to Ancestral Quest Basics mode. You can then uninstall AQ, if desired. However, be aware that AQ Basics provides the essential functions of the program and is free, forever.
  2. Please locate and completely remove from your hard drive (including the Recycle Bin/Trash) the Ancestral Quest 16 User Guide PDF file.
  3. You must delete/destroy all e-mails and printouts that contain your Ancestral Quest 16 Registration Key and the link to download the User Guide pdf. The e-mail containing your Registration key would have been sent from support@ancquest.com on the date of your purchase.
  4. If you had purchased the CD, please ship the CD in its case back to us at the following address:
    Incline Software
    P.O. Box 95543
    South Jordan, UT 84095-0543
    Be sure to include your name and contact information.

Once we have received the CD, or once you have sent us an e-mail certifying that you have completed the above tasks, on our next order processing day (typically Tuesdays and Fridays), we will issue a full refund of your purchase price of Ancestral Quest (not including shipping). That credit should then appear on your card after several business days of our processing your return.

Your use of our program may result in links to external websites and services that are not operated by us. Please be aware that we have no control over the content, the quality of the content, the suitability to your needs of that content, nor the practices of those external, third-party sites, and cannot accept responsibility or liability for the failure of those external third-party services to meet your expectations. Those third-party websites or services that require payment or subscriptions are handled and processed by those third parties. Incline Software cannot be held liable for those paid third-party sites or services not meeting the needs of the customer, and cannot issue any refunds on behalf of those third-party sites. You would need to contact the concerned third party to obtain any refund from them.

If you have any questions about the program before making a purchase, or after your purchase, or any questions about this return policy, please contact us.

This returns policy is effective as of 1 January 2020.

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